Refund policy

1. Order Cancellations & Modifications
Because our production process begins almost immediately, you can only cancel or modify your order within 2 hours of purchase.
  • After 2 hours, your shirt moves into production.
  • Once production begins, we cannot cancel the order or issue a refund.
2. Change of Mind & Wrong Size Returns
Because your item is uniquely custom-printed to order, we cannot accept returns or exchanges for change of mind or incorrect size selection.
  • We do not hold inventory to facilitate exchanges.
  • Please consult our detailed Size Guide on each product page before placing your order to ensure a perfect fit.
3. Faulty, Damaged, or Incorrect Items
We want you to love your custom gear! If there is an issue with your order, we will fix it. We accept replacement or refund requests within 14 days of delivery for the following issues:
  • Manufacturing Defects: The garment arrives with rips, holes, or unraveled seams.
  • Printing Errors: The print is noticeably misaligned, peeling, faded, or uses the wrong design/text.
  • Wrong Item Sent: We accidentally sent the wrong size, colour, or design compared to your original receipt.
4. How to Request a Replacement or Refund
If your item is faulty or incorrect, please do not mail it back without contacting us first. Follow these steps:
  1. Email our support team at nextlevelteeshop@gmail.com within 14 days of delivery.
  2. Include your Order Number in the subject line.
  3. Attach a clear photograph showing the defect, damage, or wrong item.
  4. Let us know if you prefer a free replacement or a full refund.
Once we review and verify the photo, we will process your replacement or refund within [e.g., 3-5 business days]. You do not need to ship the defective shirt back to us.